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Tips

Small things that keep your computer running well.

Helpful tips

Shut down, sleep or hibernate?

Each of the three power-down states appears to shut off your computer, but they all work differently.

Shut down

This is the power-off state most of us are familiar with. When you shut down your computer, all your open programs close and the computer shuts down your operating system. A computer that’s shut down uses almost no power. However, when you want to use your computer again, you’ll have to turn it on and go through the typical boot-up process, waiting for your hardware to initialize and startup programs to load.

Sleep

Also known as standby. In sleep mode, the computer enters a low-power state. Power is used to keep the computer’s state in memory, but other parts of the computer are shut down and won’t use any power. When you turn on the computer, it snaps back to life within just a few seconds. You won’t have to wait for it to boot up: everything will be right where you left off. However, this uses more power than shutting down or hibernating your computer.

Hibernate

Your computer saves its current state to your hard drive, essentially dumping the contents of its RAM into a file on its hard drive. When you boot up the computer, it loads the previous state from your hard drive into its RAM. This saves your computer’s state, including all your open programs and data, so you can come back to it later. It takes longer to resume from hibernate than sleep, but hibernate uses much less power than sleep. A computer that’s hibernating uses about the same amount of power as one that’s shut down.

Which is better for you? See the FAQs

Keyboard setup

Keys typing the wrong characters?

Many times when purchasing a new or used computer, some or all of the keys on the keyboard can produce the wrong character.

To fix this:

  1. Confirm that your keyboard is set to the English language.
  2. Go to your Control Panel and click the “Regional and Language Options” icon.
  3. If the setting appears to be in a foreign language, change it to English (U.S.).

Rather have us look at it?

Most computers are done the same day when dropped off before 10am.